Policies
Access to Fair Assessments
Pilates Awards is committed to providing on-going support to approved centres with learners who have particular requirements and aspires to eliminate discrimination. On this basis, we ensure accessible services and make appropriate adjustments, where required, to facilitate learners in completing their qualification as independently as possible
View the full Access to Fair Assessments Statement.
Appeals Policy and Procedure
The purpose of an appeal is to ascertain if Pilates Awards, as an Awarding Organisation, have applied the correct processes, procedures, and policies in a fair and consistent way. This document outlines service level agreement and processes for submitting an appeal.
View the full Appeals Policy and Procedure.
Centre Approval Criteria
To gain approval to offer one of PAs’ qualifications you must meet the criteria detailed below. We will review the evidence in support of the Centre approval criteria on the initial Centre approval review and throughout our ongoing external quality assurance reviews.
View the full Centre Approval Criteria.
Reasonable Adjustments and Special Considerations
To gain approval to offer one of PAs’ qualifications you must meet the criteria detailed below. We will review the evidence in support of the Centre approval criteria on the initial Centre approval review and throughout our ongoing external quality assurance reviews.
Access to Fair Assessment Statement
Version 1. Reviewed 9th July, 2025
PA is committed to providing on-going support to approved centres with learners who have particular requirements and aspires to eliminate discrimination. On this basis, we ensure accessible services and make appropriate adjustments, where required, to facilitate learners in completing their qualification as independently as possible. Our personnel are committed to contributing to this practice and the overall aims are to assist approved centres and their learners in managing their individual situation and create an accessible assessment environment for all. For this to be achieved, we request that centres determine learners’ particular requirements and requests for the provision of access arrangements at an early stage. In ensuring our Access to Fair Assessment Statement is implemented effectively and all learners are treated fairly, we aim to:
Ensure the access to fair assessment policy and practice are understood and complied with by approved centres and their learners.
Promote equality in relation to the provision of the assessment activity.
Adhere to related procedures and regulations regarding reasonable adjustments to assessment and special consideration referred to in the Reasonable Adjustment and Special Considerations policy and procedure document.
Ensure approved centres have assessment facilities that are accessible to all learners, as far as is practicable.
Ensure that approved centres request permission for the implementation of reasonable adjustments or special consideration where required.
Ensure approved centres have appropriate equipment/personnel (technological equipment or any assistant personnel, i.e. reader, scribe, practical assistant, etc) available for selected adjustments to assessment.
Ensure that any assistive equipment and personnel make reasonable adjustments without disadvantaging others who are not affected by particular requirements.
It is ultimately the responsibility of the Head of the Approved Centre to ensure that this statement and related procedures are published and accessible to all personnel, learners and any relevant third parties. However, all personnel (tutor, mentor, assessor and quality assurance staff) are responsible for ensuring this information is fully understood by their team and by the learners who participate in PA regulated qualifications.
The Reasonable Adjustments and Special Considerations policy and procedure document outlines examples of the types of adjustment that can be made and the process that training providers/employers should follow.
Learners have the right to raise any issues related to the implementation of access arrangements or make a formal complaint via their training provider’s complaints procedure. If they are not satisfied with the outcome of the decision in relation to the access arrangements applied, they can ultimately make a formal complaint to PA, the Awarding Organisation.
Procedure for Access Arrangements
Stage 1:
PA evaluates and identifies the need for the implementation of access arrangements due to a learner’s particular requirements on receipt of a fully completed Application for Reasonable Adjustments or Special Considerations form from the training provider. At this stage, the training provider/learner must provide all necessary evidence (medical evidence/certification, diagnostic test results, a statement from the invigilator/tutor/assessor or any other appropriate information) to demonstrate the condition or reason(s) affecting their performance.
Stage 2:
If access arrangements or special considerations as requested by the training provider are not appropriate and the application is rejected by PA, other alternatives will be suggested, where required. If the application for access arrangements is accepted, the decision is communicated to all personnel involved and arrangements are made as soon as practicable to assist the learner.
Stage 3:
Monitoring of the eligibility of decisions made, outcomes of the applications and effectiveness of the procedure is conducted by the approved centre/training provider. The assessor will ensure that the learner completes an evaluation of the effectiveness of the access arrangements and reports this to the Head of Centre.
All records relating to the application, relevant evidence and monitoring forms are securely retained for five years.
Appeals Policy and Procedure.
Version 1. Reviewed 9th July 2025
1. Introduction
The purpose of an appeal is to ascertain if PA, as an Awarding Organisation, have applied the correct processes, procedures, and policies in a fair and consistent way.
Appeal exclusions and restrictions:
The appeals procedure will not comprise:
a reassessment of external assessments
a review of assessment decisions
a review of the content of External Quality Assurance visit reports
an External Quality Assurance visit
a change to a decision/sanction imposed
a change to the centre’s approval status.
Appeals accepted by PA.
Outcome of an enquiry about results and assessment decisions
Outcome of an application for reasonable adjustments or special consideration
Outcome of a maladministration or malpractice investigation
Outcome of a decision to impose a sanction resulting from a malpractice or maladministration investigation
Outcome of a decision re Termination of product and/or centre approval status for maladministration or malpractice, or termination for breach of Centre Agreement.
An appeal application must be submitted within 30 working days of receiving the original decision, the outcome of an enquiry or the outcome of a review of an appeal. Any other area, which has resulted in your dissatisfaction, may be addressed via our Complaints Policy, which can be found on our website.
Who can appeal?
An Approved Centre can submit an appeal on behalf of a learner or a group of learners, with the explicit written permission of that learner or group of learners.
Learners and/or their parents or legal guardians are not permitted to submit an appeal directly to PA.
2. Stages of an Appeal.
There are two stages of an appeal, which PA makes available.
Stage 1 - there is a desk- based review of the appeal which is completed by PA staff who are independent and were not involved in the associated process or procedure. The appointed member of staff or committee of staff may not be a Subject Matter Expert. However, they will be experienced on all applicable processes, procedures, and policies.
Stage 2 - The Independent Appeals Committee will review the evidence and will consist of, as a minimum, 1 independent PA member of staff who was not involved in the original process or stage 1 of the appeal, and an independent person who will be appointed by PA.
3. Review of Stage 1 Appeal.
3.1 Submitting an appeal
Centres must submit a written request for an appeal to enable us to consider the appeal application in accordance with the appeal acceptance criteria as outlined above. Your request should include a clear rationale as to why you believe that we did not properly or fairly apply our relevant processes, procedures or policies and must include supporting evidence. Evidence of learner authorisation must be retained and kept for at least six months following the outcome of an appeal and in compliance with relevant legislation. We reserve the right to inspect such evidence. Failure to retain such evidence will be considered centre malpractice and will be dealt with in accordance with our Maladministration and Malpractice Policy. If your application does not include sufficient information or evidence, we will inform you in writing and include a final deadline for the submission of any further information and evidence to support your appeal application.
3.2 Appeal acceptance
The decision of whether to accept the application for an appeal is based on:
· whether the appeal submitted falls within our acceptance criteria
· whether any other relevant/required process, procedure or policy has first been completed (eg enquiry about results/assessment decisions)
· whether there is sufficient evidence that our relevant processes, procedures and policies have not been consistently and fairly applied
· whether learner or centre maladministration or malpractice has occurred in relation to the process or appeal
If we reject an appeal application, the reason(s) for this will be provided to you in writing within 5 working days of the decision being made; this will include information about appealing to the Independent Appeals Committee where this is permitted. If we accept an appeal application, we will appoint an independent member of staff who will send an acknowledgement letter or email within 5 working days.
3.3 Timescales following the acceptance of an appeal application
PA aims to action and resolve a review of an appeal within 20 working days of acceptance. Please note that in some cases; particularly where the case may be complex and/or an independent person is not available within this timescale, the appeal may take longer than 20 working days. In such instances, we will advise you of the revised timescale and the reason(s) why.
3.4 Appeal review
This stage will comprise an objective, factually based review of:
whether we have properly and fairly applied our relevant policies processes and procedures considering the evidence presented, including any records available relating to the original decision.
any readily available Regulators’ advice on similar matters, if applicable
any readily available Awarding Organisation precedents, if applicable.
3.5 Appeal outcome
An Appeal Outcome Report will be sent via letter or email to you, which will detail the outcome of stage 1 within 5 working days of the decision being made. This will be either ‘appeal upheld’ or ‘appeal rejected’ (see 3.5.1 and 3.5.2) and will include any remedial action or details of how to appeal to the Independent Appeals Committee.
3.5.1 Appeal upheld
If the stage 1 review found that we had not correctly applied our processes, procedures or policies fairly or consistently, we will send you an appeal outcome letter or email, which will include remedial actions to be completed (eg remark of assessment), including appropriate timescales.
3.5.2 Appeal rejected
If the stage 1 review found that all processes, procedures and policies were applied correctly and in a fair and consistent way, we will send you an appeal outcome letter or email, which will include information on how to submit an appeal to the Independent Appeals Committee, Stage 2, where applicable.
4. The Independent Appeals Committee.
The Independent Appeals Committee has been established to ensure that there is an additional level of independence if you are not satisfied with the decision/outcome of stage 1 of the appeals procedure.
4.1 Submitting an appeal to the Independent Appeals Committee
You have the right to submit an appeal to the Independent Appeals Committee following completion of the stage 1 appeals procedure if you are not satisfied with our decision/outcome. You must submit a written request to the Independent Appeals Committee, which should include a clear rationale as to why you believe that we did not properly or fairly apply our relevant processes, procedures or policies, and must include supporting evidence using the web form available on our website. If your application does not include sufficient information or evidence, we will inform you in writing and include a final deadline for the submission of any further information and evidence to support your appeal application to the Independent Appeals Committee.
4.2 Appeal acceptance
The decision of whether to accept the application for an appeal is based on:
whether a stage 1 appeal has been completed
whether the appeal is submitted as required and falls within our acceptance criteria
whether you have supplied sufficient evidence that our relevant processes, procedures, and policies have not been consistently and fairly applied
If an application for a stage 2 appeal is rejected, the reason(s) for this will be provided in writing within 5 working days of the decision being made. If the application for a stage 2 appeal is accepted, the Independent Appeals Committee will send an acknowledgement letter or email within 5 working days of the decision being made and request all information and supporting evidence from both parties. All new evidence must be submitted 5 working days prior to an appeal hearing. You must not communicate with any member of PA staff regarding the appeal once you receive the appeal acceptance letter from the committee.
4.3 Appeal hearing
The purpose of the Independent Appeals Committee meeting is to consider your appeal application and supporting evidence from both parties to determine, beyond reasonable doubt, whether we have properly and fairly applied our relevant processes, procedures and policies in light of the evidence presented. The Committee will consider any readily available Regulators’ advice on similar matters and any readily available Awarding Organisation precedents. The Independent Appeals Committee will consider all evidence from the stage 1 appeal and will request further information and evidence from both parties where required. The Committee will aim to make a unanimous decision when determining the outcome of the appeal.
4.4 Appeal outcome
An Appeal Outcome Report will be sent via letter or email to you, which will detail the outcome of the Independent Appeals Committee within 5 working days of the decision being made. This will be either ‘appeal upheld’ or ‘appeal rejected’ and will include any remedial action. Under no circumstance should the appellant contact members of the Independent Appeals Committee regarding the outcome of the appeal once it has been shared with relevant parties.
4.4.1 Appeal upheld
If the stage 2 review found that we had not correctly applied our processes, procedures or policies fairly or consistently, we will send you an appeal outcome letter or email, which will include remedial actions to be completed, including appropriate timescales.
4.4.2 Appeal rejected
If the stage 2 review found all processes, procedures and policies to have been applied correctly and in a fair and consistent way the appeal will be rejected. The decision of the Independent Appeals Committee is final and will complete our appeals procedure. We will not accept any further appeal. Should you disagree with the decision, you have the right to express your dissatisfaction regarding our actions or services through our Complaints Policy, which is available on our website.
Centre Approval Criteria
To gain approval to offer one of PAs’ qualifications you must meet the criteria detailed below. We will review the evidence in support of the Centre approval criteria on the initial Centre approval review and throughout our ongoing external quality assurance reviews.
1. Management and Administration Systems.
1.1 The Centre’s aims, policies, and procedures in relation to the qualification are supported by senior management and understood by the delivery team.
1.2 There are procedures in place to ensure effective communication systems between all levels of staff including those who work remotely.
1.3 Staff responsibilities and accountabilities for the assessment and internal quality assurance team across all assessment sites are clearly defined, allocated and understood.
1.4 Time will be allocated for regular team meetings and standardisation for all staff involved in the teaching, assessment, and internal quality assurance of the qualification for which records will be kept.
1.5 A staff induction and development process is in place for the assessment and internal quality assurance teams.
1.6 The following policies or procedures are evidenced:
Appeals and Complaints
Centre Contingency and Adverse Effects (to include withdrawal of Centre approval status and protection of the learners’ interest in the case of such a withdrawal)
Conflicts of Interest
Equality and Diversity
Data Protection
Risk Assessment and Health and Safety (incl. Public Liability)
Learner recruitment, registration, and certification
Malpractice and plagiarism
Safeguarding
Special considerations and reasonable adjustments.
1.7 Marketing and advertising of the qualification(s) is clear, accurate and not misleading.
1.8 The Centre has in place a robust registration and certification process and will register learners in a timely fashion to allow for external quality assurance to take place
1.9 Learner records and details of achievements will be accurate, kept up to date and securely stored for a minimum of 3 years and will be made available for external quality assurance reviews
1.10 There is a process in place to ensure any actions identified through external quality assurance reviews are followed through.
2. Resources
2.1 There are sufficient competent Assessors and the demand of assessment and internal quality assurance activities and who are appropriately registered with regulators (if applicable) and Internal Quality Assurers to meet in accordance with Qualification Specification.
2.2 Assessors and Internal Quality Assurers will have sufficient time, resources, and authority to perform their roles and responsibilities effectively.
2.3 There will be appropriate continued professional development (CPD) provision for staff involved in the delivery of the qualification and/ or registered profession.
2.4 Equipment and accommodation used for the purposes of assessment comply with the requirements of relevant business legislation and qualification requirements.
3. Delivery and Assessment.
3.1There is a planned programme of delivery and assessment methods available for the qualification which meets PAs’ guidelines.
3.2 Information, advice and guidance about qualification procedures and practices will be provided to learners and potential learners.
3.3 Learners’ development needs will be matched against the requirements of the qualification and an agreed individual assessment plan established.
3.4 Learners will have regular opportunities to review their progress and goals and to revise their assessment plan accordingly to meet their target qualification.
3.5 Learners will receive regular verbal and written feedback after assessment.
3.6 Assessment records are in place which will show accurate assessment tracking, progress, and achievement.
3.7 There are suitable arrangements to administer exams to ensure compliance with our external assessment regulations.
4. Internal Quality Assurance.
4.1 An internal quality assurance strategy and sampling plan is in place which will be reviewed regularly and actioned appropriately.
4.2 Suitable arrangements are in place to ensure adequate liaison, consistency and standardisation will take place across all sites including any satellite Centres.
4.3 Assessors will be provided with accurate advice and support to enable them to identify and meet their training and development needs.
4.4 Internal quality assurance procedures and activities are clearly documented, consistent with national requirements and will ensure the quality and consistency of assessment
4.5 Records of internal quality assurance activity will be maintained in line with PA’s requirements and will be made available to the External Quality Assurer.
4.6 Adequate time will be allocated to allow for internal quality assurance duties to take place.
Centre Staff Roles.
To ensure the effective operation of PA’s qualifications, you should allocate members of staff to carry out the following roles:
Qualification information contact.
This role will act as the main point of contact between PA, the Centre and the External Quality Assurer (EQA).
They will ensure that:
● the qualification is run in accordance with the Qualification Specification across all sites and departments
● PA is informed of any changes in staffing or location
● liaise with the EQA and provide information as requested
● ensure that all personnel involved in the delivery and assessment of the qualification are appropriately trained, have access to the Qualification Specification and assessment requirements, and that they meet regularly to monitor the progress and quality of delivery across all sites.
Assessor(s)
The role of the Assessor is to carry out assessment in accordance with the qualification’s criteria as detailed in the Qualification Specification.
They will ensure that:
● learners’ evidence is valid and meets the standards of the qualification. The Assessor must be satisfied that learners have achieved all learning outcomes related to the unit/qualification being assessed prior to deciding whether learners have been successful.
● provide support and feedback to learners throughout the assessment process.
● possess a relevant qualification to that being assessed and/or relevant, recent occupational experience. Where no Assessor qualifications are held, Centres must provide adequate staff development to ensure Assessors are working to national standards.
Internal Quality Assurer(s)
The role of the Internal Quality Assurer (IQA) is to sample assessments to ensure they are carried out to the same standard by all Assessor(s)
They will ensure that:
● Assessor(s) are trained and hold appropriate qualifications, identifying training needs and providing training as appropriate
● complete and authorise Certificate Claim Forms.
The IQA can be the same person as the Programme Contact. IQAs must have a qualification and/or recent occupational experience in the subject area they are quality assuring. Further details of occupational competence requirements can be found in the relevant Qualification Specification. Please note: where an IQA is also an Assessor of the qualification, their assessment decisions must be internally quality assured by a different IQA.
Invigilators.
Centres delivering qualifications requiring learners to complete a formal external assessment component under exam conditions will require Invigilators. Invigilators are responsible for supervising the external assessment process and ensuring the assessment is administered according to any Regulations for the Conduct of External Assessment.
Examinations Officer.
The Examinations Officer is responsible for processing learner registrations and requesting certificates for successful learners once the IQA has confirmed learners have fully completed the qualification. The Examinations Officer is also responsible for coordinating the external assessment process for qualifications with this requirement. This involves liaising with the Qualification Information Contact within the Centre to ensure that external assessment papers are requested in advance of the proposed assessment date, that a suitable location is available, and that the appropriate number of trained Invigilators are available and familiar with any Regulations for the Conduct of External Assessment
Reasonable Adjustments and Special Considerations Policy and Procedure
Pilates Awards aims to facilitate open access for learners who are eligible for reasonable adjustments and/or special consideration in assessment, whilst ensuring that the assessment of skills, knowledge, understanding, and competence is not compromised.
Reasonable Adjustment
Reasonable adjustment should be agreed at the planning stage of assessment, and it relates to an adjustment that helps to reduce the effect of a disability or difficulty, which may place the learner at a disadvantage during the assessment process. It is important that reasonable adjustments do not affect the reliability or validity of assessment, and they should not give the learner an advantage over other learners undertaking the same assessment.
Approved centres should inform PA of any reasonable adjustments required to enable a learner to complete their qualification as soon as possible. The reasonable adjustments will be agreed prior to assessment.
PA will support training providers and assessors making these reasonable adjustments by ensuring that:
· The reasonable adjustments made provide learners with the opportunity to demonstrate attainment.
· The reasonable adjustments compensate for any disadvantage imposed by the disability but do not otherwise advantage learners.
· Any person using the certificate to identify an individual’s competence is not misled regarding the learner’s attainments.
· The assessment is rigorous and fair.
· The assessment activity is valid and may be measured against other assessment decisions.
· The assessment result is reliable.
· The assessment is practically able to operate within available resources, facilities, and time.
PA may only reject applications in circumstances where:
· The content and delivery of the chosen course of study would prevent the learner from fulfilling a major part of the requirements of the qualification and it proves impossible to overcome this difficulty.
· Admission of the learner may constitute a serious safety hazard that cannot be reasonably overcome
In these instances, the approved centre is advised to facilitate an alternative of training opportunity and qualification and give relevant feedback to the applicant. The approved centre cannot refuse to accept or register learners on the grounds that better facilities or support could be provided elsewhere. Approved Centres are advised to seek clarification from PA in any case where they consider that they do not have the necessary expertise to judge whether a reasonable adjustment is needed and/or how it should be applied.
Procedures for reasonable adjustments
The table below lists the most requested reasonable adjustments to qualification assessment arrangements. The table provides a guideline to approved centres and can be used when considering decisions applying to different reasonable adjustments. It is not an exhaustive list, and approved centres are advised to contact PA for further advice on alternative assessment methods for particular situations.
Reasonable Adjustment
Extra Time
Supervised rest breaks
Change in the organisation of the assessment room
Separate accommodation within the venue
Taking the assessment at an alternative venue
Use of coloured overlays, low vision aids, tinted spectacles, CCTV and OCR scanners
Use of assistive technology
Use of bilingual and bilingual translation dictionaries[1]
Assessment material in enlarged format
Assessment material in Braille
Language modified assessment material
Assessment material in BSL
Assessment material on coloured paper
Assessment material in audio format
Use of ICT
Responses using electronic devices
Responses in BSL
Reader
Scribe (amanuensis)
BSL/English interpreter
Prompter
Practical Assistant
Transcriber
PA encourages approved centres and their assessors to:
· adopt a flexible approach in identifying alternative ways of achieving the assessment criteria.
· consider the benefits of varying assessment methods and choosing appropriate ways of obtaining evidence when the learner is first accepted onto a programme.
· present assessment materials or documents in a way that reflects the learner’s normal way of working.
· allow learners to present their answers or evidence in any format which enables them to meet the specified assessment criteria.
· allow learners to use any commercially available mechanical, electronic or other aids to demonstrate achievement so long as they do not give them an unfair advantage.
· Contact PA’s Responsible Officer to discuss alternative arrangements that may be appropriate for specific situations.
The outcome produced by the learner must always:
· meet the requirements of the specifications regardless of the process or method used.
· be as rigorous as assessment methods used with other learners.
· be assessable.
· be able to be moderated or verified.
Assessments taken under exam conditions
In situations where the learner is given set assessment materials and must complete tasks in a fixed amount of time, there may be a greater need for adjustments to standard assessment arrangements.
Applying for permission.
The approved centre must apply to PA for reasonable adjustments to assessment methods on behalf of the learner.
Please complete the Reasonable Adjustments application form and return this to PA. We aim to confirm a decision regarding reasonable adjustments within 21 working days of acknowledging the request.
Records of reasonable adjustment
All reasonable adjustments must be recorded on the learner’s registration. Other records pertaining to the implementation of and/or rejection of reasonable adjustments records will be kept by PA.
Timescales
Reasonable adjustments should be considered at the point of registration and implemented at the point of planning before any assessment takes place. 21 working days must be allowed for a decision from PA.
Special consideration
Special consideration is an allowance that takes place following assessment to accommodate temporary illness, injury or other indisposition that occurred at the time of the assessment. The adjustment made must be relatively small to ensure that the integrity of the assessment is maintained. Special considerations should be formally applied for.
Procedures for special considerations
Special consideration may be applied for a learner who is fully prepared and present for a scheduled assessment as follows:
· Performance in the assessment is affected by circumstance beyond the control of the learner – for example, illness, injury, bereavement, serious disturbance during the assessment.
· Reasonable assessment adjustments agreed in advance of the assessment were inadequate or inappropriate.
· Part of an assessment has been missed due to circumstances beyond the control of the learner.
Special consideration will not be applied in the following circumstances:
· Part of the assessment was missed due to personal arrangements, including unauthorised absence and holidays.
· No evidence was supported by the approved centre indicating that a learner was affected by illness, injury, bereavement, or other indisposition at the time of the assessment.
· Difficulties experienced during the course – for example, building work, lack of facilities and staff shortages.
· Where the assessment requirements stipulate the demonstration of practical competence.
The following examples reflect where special consideration may be applied. Please note this list is not exhaustive:
· Incapacitating illness of the learner.
· Serious injury affecting the learner.
· Terminal illness of the learner.
· Recent bereavement of a close family member or friend.
· Terminal illness of a parent.
· Serious domestic crisis.
· Serious car accident.
· Flare up of congenital illness (for example asthma, diabetes, epilepsy).
· Physical assault trauma.
In exceptional circumstances where a learner may not be able to complete all assessment requirements, the approved centre (on behalf of the learner) may submit a request to PA to make an aegrotat award. This is an award based on the performance of the learner in other related examinations and is also based on an estimate of a learner’s likely performance. The following considerations apply:
Each case will be treated on an individual basis and will not be taken as a precedent for other situations.
· The evidence required for the consideration of an aegrotat award includes the following.
· A statement from the approved centre supporting the application.
· Medical documentation identifying the period of illness, injury, or indisposition.
· Records showing the learner’s progression.
· Internal and external verification records showing the learner’s progress, if available
· PA reserves the right to interview the learner.
· The final decision to award an aegrotat will be made by the EQA in conjunction with PA’s Responsible Officer, Head of the Approved Centre, and Quality Lead.
An approved centre cannot apply its own special consideration. Authorisation must be requested from PA using the relevant application form. Supporting information or evidence should be submitted with the application form – a doctor’s letter, medical certificate, a statement from the assessor etc.
Appeals
If a learner, for any reason, considers that they have been wrongly refused access to fair assessment and wishes to appeal, they should follow the PA Appeals Policy and Procedure.
If an approved centre, for any reason, considers that their learner(s) have been wrongly refused access to fair assessment and wish to appeal, they should follow the PA Appeals Policy and Procedure.
If you have any questions at all on either reasonable adjustments or special considerations, this policy or our procedures, please contact PA.